Policies
Last updated: Oct 6, 2025
Our working days are Sunday through Thursday. These are the days we provide services, respond to messages, and handle rescheduling or cancellation requests.
Our email for all general inquiries is team@spokesonawheel.com. Our business number is 510-500-5482 (text only).
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Sessions and Pricing
Sessions are 50 minutes, one-on-one on Zoom unless noted otherwise.
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Our tutoring and consulting rates:
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$100 grades k-8
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$120 grades 9-12+, Hebrew, Jewish studies
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$150 test prep, applications, specialized services
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$70 groups
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Additional notes:
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25-minute parent check-ins available by request
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We consider discounted pricing based on financial need
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Sessions should be used within a reasonable timeframe after purchase.
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Bar/Bat Mitzvah officiating by Zoe is $2500 plus a variable travel fee. Inquire for details.
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Payments​
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Payment is expected at time of booking. Session purchases do not expire. We accept debit or credit cards, Google Pay, and Apple Pay.​
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Repeated failure to pay in advance of session time may lead to termination of services.
Scheduling​
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All sessions are scheduled on Calendly. You can book one-on-one sessions from 6 weeks in advance until a day before start time. Please book with the host assigned to you, and contact us if you have difficulty finding a time. For group sessions, we book for you after payment is received.
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Calendly delivers email confirmations and 24-hour reminders for each session. From these emails, you can add event details to most calendar applications. If you aren’t receiving these emails, check that notifications@calendly.com isn’t going to spam.
Session Expectations
We expect students to adhere to the following expectations during each session:
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Student joins on time in a quiet location from a computer or tablet (not a phone)
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Student comes prepared with relevant materials and a method for taking notes
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Student attends with an engaged attitude, free of distractions (e.g. food, pets, phones)
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Assignments are complete and on-hand for review
If these expectations are not met and our teaching ability is impeded, we reserve the right to end the session without refund.
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Referral Bonus
We award you a free 1-on-1 session for each referral who purchases a 1-on-1 session.
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Canceling and Rescheduling
Cancellation notices should be sent to 510-500-5482 (text only) or your tutor’s email.
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Emergency
Sessions can be canceled due to emergencies without penalty, and we will work closely with you to reschedule. Notice should still be provided prior to session start time.
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Non-Emergency
Sessions can be canceled by email or text for non-emergencies one working day in advance. Same-day cancellations and no-shows (marked 15 min after start time) are forfeit and must be paid in full.​
Concluding Services
You may conclude services at any time by emailing us. Advance notice is appreciated. Please keep in mind that results take time, and if issues arise, we request the opportunity to work through them with you.