Policies
Last updated: May 11, 2026
Our working days are Sunday through Thursday. These are the days we provide services, respond to messages, and handle rescheduling or cancellation requests.
Our email for all general inquiries is team@spokesonawheel.com. Our business number is 510-500-5482 (text only).
Sessions and Pricing
Sessions are 50 minutes, one-on-one on Zoom unless noted otherwise.
Our tutoring and consulting rates:
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$100 grades k-8
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$120 grades 9-12+, Hebrew, Jewish studies
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$150 test prep, applications, specialized services
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$70 groups
Additional notes:
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25-minute parent check-ins available by request
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We consider discounted pricing based on financial need
Bar/Bat Mitzvah officiating by Zoe is $2500 plus a variable travel fee. Inquire for details.
Payments
Payment is expected at time of booking. Session purchases do not expire. To process payments, we use Stripe, which accepts debit or credit cards, Google Pay, and Apple Pay.
Repeated failure to pay in advance of session time may lead to termination of services. Refunds may be given in cases where sessions cannot be used and will be subject to a Stripe processing fee.
Scheduling
All sessions are scheduled on Calendly. You can book one-on-one sessions from 6 weeks in advance until a day before start time. Please book with the host assigned to you, and contact us if you have difficulty finding a time. For group sessions, we book for you after payment is received.
Calendly delivers email confirmations and 24-hour reminders for each session. From these emails, you can add event details to most calendar applications. If you aren’t receiving these emails, check that notifications@calendly.com isn’t going to spam.
Session Expectations
We expect students to adhere to the following expectations during each session:
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Student joins on time in a quiet space from a computer (preferred) or tablet (no phone)
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Student comes prepared with relevant materials and a method for taking notes
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Student attends with an engaged attitude, free of distractions (e.g. food, pets, phones)
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Assignments are complete and on-hand for review
If these expectations are not met and our teaching ability is impeded, we reserve the right to end the session without refund.
Referral Program
When your family refers a new client to us, once that new client purchases at least one one-on-one session, we offer you a choice between the following rewards:
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A free one-on-one session for the current service type
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A perpetual discount of $10/session
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Valid for one-on-one session payments and stackable up to 3 discounts
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Effective for purchases following time of selection
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We ask all new clients how they heard about us. We will notify your family by email if you have made a successful referral, at which point you have one month to confirm your reward selection.
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For families referring a sibling, the reward goes to the sibling already working with us
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Families with multiple active students can select which student receives the reward
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Inactive clients who make referrals and confirm the reward can use it if services resume
We reserve the right to make final decisions in cases where program rules are unclear.
Canceling and Rescheduling
Cancellation notices must be sent to your tutor’s email or 510-500-5482 (text only). We enact cancellations on our end – Calendly will not allow you to cancel the booking directly.
Emergency
Sessions can be canceled due to emergencies without penalty, and we will work closely with you to reschedule. Notice should still be provided prior to session start time.
Non-Emergency
Sessions can be canceled for non-emergencies one working day in advance. Same-day cancellations and no-shows (marked 15 min after start time) are forfeit and paid in full.
Concluding Services
Upon natural completion of services, we may reach out for feedback or a free follow-up call. You will continue receiving our seasonal newsletter and other relevant updates. We are happy to hear from you if more tutoring needs arise and continue to appreciate your referrals.
You may conclude services at any time by emailing us. Advance notice is preferred. Please keep in mind that results take time, and if issues arise, we value the opportunity to work through them with you.